What we do

Direct Support:

  • Providing access to accommodation including hostels for immediate housing, and applications to Councils for ‘duty’ or private landlords for a room or flat;
  • Making benefit applications and dealing with appeals;
  • Gain documents vital to housing and sustainable living such as passports, birth certificates.
  • Immigration and migrant support – including support for clients with no recourse to public funds, EU migrants and asylums seekers. We are currently being assessed for OISC level one advice status;
  • Advocacy and support to help clients overcome barriers, fears and phobias that prevent gaining or retaining housing. Examples include fear of external agencies, fear of health services, fear of paperwork.

Referrals to our partners and other local agencies:

We make referrals to other agencies to help with problems we cannot address directly. We support the client every step of the way and monitor their progress. This means that we are not passing on a problem, but supporting our clients through their journey from homelessness to being housed and a valued part of the community. Other services include

  • Health: Helping clients to access health care, addiction and mental health support including health teams onsite at our Resource Hubs;
  • Employment: to access employment, training and other courses;
  • Legal and other specialist services such as for immigration issues, refugees and asylum seekers
  • Offending teams working with the Police and Probation and other local offender support services.

London hub

Midlands hub