WHAT WE DO
We help people to find quick and sustainable pathways out of homelessness through a combination of practical support and personalised casework.
Our resource hub runs from 9:30 -1:00 pm on weekdays, providing access to showers, a laundry service, take-away food, care packages, a breakfast club and access to laptops and telephone use.
Our caseworkers conduct holistic needs assessments with all of our clients to identify at the earliest possible stage where support is needed. The range of interventions we offer include:
- Providing access to interim accommodation;
- Making referrals to emergency shelter and housing agency partners;
- Making benefit applications and dealing with appeals;
- Helping clients to access health care, addiction and mental health support;
- Making job applications, CV writing and other employment support;
- Supporting clients to access job opportunities;
- Helping clients to access vital documents;
- Immigration and migrant support – including support for clients with no recourse to public funds, EU migrants and asylums seekers;
- Helping clients overcome other barriers to support and housing;
HOW WE WORK
We also develop partnerships with other housing associations, private landlords and emergency winter shelters to make referrals and negotiate housing options for our clients.
We are a member of the Faith and Voluntary Network (headed up by the Westminster Rough Sleeping Commissioning Team) and work closely with local authority agencies in Westminster and Camden, including St Mungos, the Joint Homelessness Team, St Mungos and C4WS Homelessness Project to co-ordinate support to clients presenting with a range of mental, physical and immigration support needs.
Our diverse staff include people with lived experience of homelessness and can communicate to clients in a variety of languages including South Korean, Dutch, German and French. All of our frontline workers and managers are trained in trauma-informed practices, strength-based approaches and together have between 5 and 12 years of experience with supporting homeless and vulnerably housed people.
HOW TO ACCESS
Our services are accessed through referrals with partner agencies. To request a referral form please email
‘ I initially came only because I wanted a sleeping bag. I never even heard of Universal Credit before and was expecting anything major to happen. When you’re rough sleeping for a while, you start to absorb a fatalistic mindset as you talk to other homeless people who the system has never seemed to work for. I could have just come to the service, got a sleeping bag and left. I am so glad the support worker initiated a proper conversation with me beyond ‘hello have a cup of tea’. To my amazement, he was able to make a few calls and got me a bed to sleep in that night’